For the first time in over a decade, Chick-fil-A has fallen to second place when it comes to customer satisfaction, according to a recent survey.
Jersey Mike’s is now the top-rated quick-service restaurant, according to the American Customer Satisfaction Index (ACSI), which rates eateries based on thousands of customer surveys reflecting on recent experiences with major chains.
The sub sandwich chain beats Chick-fil-A, which has had the title for 11 years.
“Jersey Mike’s enters the ACSI rankings as the top-rated brand at 84, being recognized for freshness, food variety, and value,” the report states.
To determine the results, the survey asked 16,464 respondents to rate the fast-food restaurants in many categories, like accuracy of food order, loyalty/rewards program benefits, and beverage and food quality.
Things like layout and cleanliness, menu variety, and speed are also gaining importance with customers, the report noted.
See the top 15 quick-service restaurant chains
Here is the list of top quick-service restaurant chains, according to the survey.
USA TODAY contributed to this story.
Natassia Paloma may be reached at npaloma@gannett.com, @NatassiaPaloma on X, natassia_paloma on Instagram, and Natassia Paloma on Facebook.
This article originally appeared on El Paso Times: Jersey Mike’s beats Chick-Fil-A as top quick-service restaurant
Reporting by Natassia Paloma, El Paso Times / El Paso Times
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By Natassia Paloma, El Paso Times | USA TODAY Network
