It’s been a whirlwind two years for Becky Griffin. The veteran JPMorgan Chase & Co. executive was named head of servicing and support operations for home lending in mid-2024, then quickly followed that career bump by adding Columbus location leader to her resume less than a year later.
Griffin was named location leader in the midst of the company’s return-to-work mandate, so she had to hit the ground running. Sitting in her office 13 months later, fresh off a business trip to the Philippines, the career banker seems to be settling in and taking things in stride. “The advice I always give folks when you take a new job is it shouldn’t be all things that you know how to do already. There should be something new that you’re learning,” Griffin says.
That’s an approach she’s taken throughout her career. This time, she’s holding two complex roles simultaneously.
In her home lending job, she manages more than 3,400 global employees, over 3.5 million mortgage customers and almost $1 trillion in loan balances.
As location leader, Griffin oversees workplace and workforce issues for more than 18,300 Columbus region employees—12,000 of whom work at the McCoy Center on Polaris Parkway. The 2-million-square-foot regional headquarters was the world’s largest Chase facility until its New York City tower opened last fall.
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For years, JPMorgan Chase has been the region’s largest private employer and one of its largest financial institutions. According to FDIC deposit market share reports, Chase had $24.63 billion in deposits in the metropolitan statistical area as of June 30, 2025, representing a 20.77 percent market share. Nationwide, the bank had $2.11 trillion in deposits, according to the FDIC.
Griffin became location leader in April 2025 after the retirement of Corrine Burger, who served as managing director and a highly regarded Columbus market leader since 2015.
Burger says Griffin excels at working across the organization to solve problems and serve customers. “That, I think, is a super important quality to be the location leader because you need to understand how the whole firm works, not just the piece that you’re running right now. … She’s really good at bringing in people.”
Griffin Graduates from Business School to Bank One
Griffin, an Indiana native, got an early first look at her future career. “My dad actually worked for PNC Bank, so I am a generational banker,” she says. “They moved us a bunch. So we were in Pittsburgh. We lived outside of New York, Chicago, and then back to Pittsburgh is where I graduated from high school.”
She enrolled in Indiana University to study business but was unsure of her career plan. “I was really drawn to process management, operations types of things, and so I ended up majoring in business process management.”
A third-generation IU graduate, Griffin earned a bachelor’s degree in business in 2003 and joined a Bank One training program. “I was in Indianapolis when I started with the firm and sat in an operations facility, literally big machines, check sorters, reading checks, processing lockbox payments. The true guts of the place, I love to say.”
Griffin moved to Columbus in January 2004 to work as an analyst. Not long after, Bank One Corp. was acquired by J.P. Morgan Chase & Co. Concerned, she went to her boss for advice. “He literally looked at me and said, ‘You’ll be fine.’ And here we are.”
Throughout her career, Griffin has seen the business from multiple perspectives. An early role in college recruiting wasn’t a good fit, so after earning her MBA from Ohio State University in 2007, she moved to the corporate internet group and learned about online fraud. “That became the thing that I became really expert at, because there weren’t a lot of tools built to combat this. And so we were on the ground trying to figure out how to stop this problem from happening.”
She developed a relationship with the risk staff, who asked her to join their team. “I was not managing teams at that point and spent a decade there really doing almost all the different fraud strategy roles from a risk perspective, and then ultimately became the chief risk officer,” she says.
In 2021, she made a career shift to chief administrative officer for consumer banking, overseeing a network of more than 4,800 branches and playing a key role in Chase’s ongoing branch expansion plan. “It was a great pivotal moment in my career,” Griffin says. “When the opportunity came to pivot into the business, it was both exciting for me to just think about things from a different lens, but also, I think, a good testament to this firm and their willingness to take a risk on somebody from a career standpoint.”
Cathy Norton, a longtime Griffin colleague who works in control management for consumer banking, says Griffin is a strategic thinker who can create a vision and bring people along. “That’s a really strong quality. And because she’s able to do that, I think that’s part of the reason she brings that followership, that people listen. People trust her and are willing to help support,” Norton says.
Griffin’s Next Leadership Leap
Griffin was presented with a significant advancement opportunity in 2024 when the executive who led mortgage servicing moved abroad. While she loved her CAO role, such leadership opportunities don’t arise often, so Griffin pursued it.
“When we give people opportunities here, what I feel really comfortable saying and actually really proud of is that we don’t do it in a way that’s ‘throw you into the deep end and see if you can survive.’ We do it, I say, with scaffolding built around you,” Griffin says. “Every single job that I’ve taken that was more than the last one, I feel so incredibly supported by all of the leaders in this firm. I’ve felt that every single time I’ve said yes to something like that.”
Griffin started as head of servicing and support operations for home lending in July 2024, managing a team of 3,400-plus employees in Columbus, Florida, Louisiana, New Jersey and Texas, as well as the Philippines and Mexico City. She travels frequently—every other week, on average.
Spending time with family and her three children is important, so she tries to map out major events. “It’s a week by week, day by day. ‘What’s on the schedule? What’s a priority?’ ” she says. “I’m fortunate that I don’t bear a ton of mom guilt, and part of that is my kids are actually very forgiving and understanding and very supportive. And so I do try to say no to more things, particularly in the middle of basketball season, because my preference is to be in the stands cheering them on.”
Griffin took over as location leader at a pivotal time, not long after Chairman and CEO Jamie Dimon announced in January 2025 the company would join a growing wave of organizations implementing a return-to-office policy.
Dimon made national news the following month while in Columbus for a series of events, including a Linden branch grand opening and a company town hall. The latter went viral after Dimon gave an expletive-laden response to a question about the policy. He later apologized for the coarse language during a CNBC appearance.
While leading 18,000 employees back to the office “was probably not on my bingo card,” Griffin says the corporate office was invaluable in the transition. “The level of support that we got out of New York was incredible,” she says.
Now, she’s enjoying a chance to think about the long game. “I find it really rewarding to be a part of these really interesting conversations around how we can make Columbus a great place for people to work and to live. … Thinking about our real estate strategy in this market, thinking about making sure that all of our employees in this market feel like they have what they need when they come to work every day. And so that piece of it has, I think, settled in pretty nicely.”
Chase’s Involvement in the Columbus Community
JPMorgan Chase has made significant investments in the Columbus region, including community development and workforce initiatives, free financial health and fraud workshops, and more than $34 million in philanthropic contributions from 2019 to 2024.
In April, the company announced a $4 million commitment in Cincinnati, Cleveland and Columbus to build workforce skills in industries such as IT, health care and manufacturing. “What I love about this place is we don’t just view our role as showing up and running a bank. We think about how we can be leaders in impacting positively the community that we’re operating in. And this is a perfect example of that,” Griffin says.
Griffin has been a member of the One Columbus executive committee since August 2024 and joined the Columbus Partnership in 2025. A more personal cause is serving on the national board of Pink Ribbon Good, inspired in part by her mother and grandmother, who are breast cancer survivors. The Troy-based nonprofit provides meals, rides and other support for breast and gynecological cancer patients and families.
PRG CEO and President Heather Salazar says Griffin is a major asset to the organization. “She brings to the table ideas for growth and what we need to do to scale properly and all of that. She brings that leadership to the table,” Salazar says. “She’s special because she’s such a strong leader in all of those ways, but she’s so personable and makes everyone feel valued.”
Griffin and Chase Look to the Future
As the banking landscape continues to evolve, so does the role of artificial intelligence. Griffin says Chase came out early with its own internal large language model, teaching it policies and procedures and asking employees to leverage it in their jobs.
An AI agent is now the first point of contact for customers who transfer a mortgage, she says, and email servicing agents use the LLM to make sure their response answers a customer’s questions. In the call center, AI does the math so agents can spend time giving advice instead of running calculations. “It’s a very exciting time, but also there’s a lot to learn. And so we’re really encouraging our employees to just be curious about it and see what they can unlock,” Griffin says.
What does the future hold for Griffin? “I’m not somebody that says I have to have this person’s job. That’s not me. That’s not the goal. The goal is to make a meaningful impact in the job that I have. And so I feel excited that I’m able to do that here in Columbus with my location leader hat, and I realize I don’t have to do it all. I can empower all these 18,000 people to be more involved in their community and do that with the backing of this really great firm. And so there’s just a lot more that can be done there.
“And then in my day job, we have over 3.5 million mortgage customers and nearly $1 trillion of balances under our care. … We talk about sustainable home ownership, and we do a lot to support customers going through hardships and things. And so just continuing to double down on how we can do better and more with this customer base that we have is really important.”
Burger, for one, looks forward to seeing what comes next.
“She’s got what I say is still a long runway with the firm. I think she’s one to watch. She will continue to grow and learn, as I’ve seen her do in her current job. So it’s kind of exciting because she’s going to be around for a while, and she’ll continue to grow and take on additional responsibilities within the firm.”
About Becky Griffin
Columbus location leader and head of servicing and support operations for home lending, JPMorgan Chase & Co.
Age: 44
Previous: Chief administrative officer for consumer banking, chief risk officer and other leadership roles in risk operations
Education: Bachelor’s degree in business, Indiana University; MBA, Ohio State University
Involvement: Member of the Columbus Partnership, One Columbus executive committee and the national board of Pink Ribbon Good
Family: Husband, Ryan Griffin, and three children
Julanne Hohbach is the editor of Columbus CEO.
This story appears in the Summer 2026 issue of Columbus CEO. Subscribe now.
This article originally appeared on Columbus CEO: Becky Griffin Hits the Ground Running as Head of Chase’s Columbus Market
Reporting by Julanne Hohbach, Columbus CEO / Columbus CEO
USA TODAY Network via Reuters Connect
By Julanne Hohbach, Columbus CEO | USA TODAY Network
