Green Bay-based Cellcom continues to work on restoring services to residents amid an ongoing outage.
Cellcom is prioritizing the restoration of “core wireless voice services,” followed by others, like “voice over Wi-Fi where possible,” it said in a statement on May 17.
“We know it’s frustrating to still be without full service — especially as we are into the weekend,” the company said.
The outage began at about 9 p.m. on May 14, according to the Green Bay Press Gazette. The publication reported the disrupted services have affected residents, local government and businesses across northeastern Wisconsin, though emergency 911 services have remained available.
Cellcom partially restored voice services on May 16. In its most recent update on May 17, the company said it “still can’t promise a timeline” for when customers can expect full service to be restored.
“We also want to be clear: this isn’t just about fixing what’s broken,” it said. “We’re committed to fully restoring service and earning back your trust.”
Customers can check Cellcom’s website or Facebook page for updates.
Jeff Bollier and Ariel Perez contributed to this report.
This article originally appeared on Milwaukee Journal Sentinel: Cellcom outage continues to disrupt services in northeastern Wisconsin
Reporting by Cailey Gleeson, Milwaukee Journal Sentinel / Milwaukee Journal Sentinel
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