Regional Transit Service (RTS) is proposing several updates to its RTS On Demand service and is inviting public feedback.
In 2021, RTS introduced On Demand service as part of the Reimagine RTS initiative, which redesigned Rochester’s 40-year-old transit system. On Demand was created to serve areas with historically low ridership. After four years of operation supported by $1.7 million in annual funding, that funding has now ended.
“Given our financial position and the lessons learned over the past four years, these proposed changes aim to improve customer experience while reducing operational costs,” said Laura Kenyon, RTS Director of Communications and Customer Experience.
Proposed changes include:
No-show & cancellation policy
Pre-booking window
Pick-ups & drop-offs
Fare updates
RTS On Demand uses 13% of Monroe County transit resources but accounts for only 3% of total ridership. Due to its higher cost, RTS is proposing a fare increase:
Discounted fares will remain for:
Fare capping will end for RTS On Demand. It will continue for RTS Connect at $3/day or $56/month.
Transfers:
Public Meetings and Feedback
Information sessionThursday, May 29 | 5:30–7 p.m.Sweden/Clarkson Recreation Center – 4927 Lake Road, Brockport
Public hearingWednesday, June 18 | 5:30 p.m.RTS Corporate Office – 1372 East Main St., Rochester
Can’t attend? Learn more and submit feedback by June 20 at myRTS.com, through the contact form, or by mailing a letter to RTS Corporate Office.
This article originally appeared on Rochester Democrat and Chronicle: RTS proposes changes to On Demand service, seeks public feedback
Reporting by Genae Shields, Rochester Democrat and Chronicle / Rochester Democrat and Chronicle
USA TODAY Network via Reuters Connect
