As both parents and physicians, we remember the anxiety of navigating health decisions for our young children. Conflicting studies left us wondering if we were making the right choices for our respective families. Thankfully, we each trusted our children’s pediatricians. Even though we are medical professionals, we still asked questions, listened and worked closely with the experts to find an approach that guided each of our young families.
That trust is a lifeline.
Today, health advice seems to change constantly, and it comes at us ― sometimes unsolicited ― from all directions. One day we hear, “do this,” and the next day it’s “don’t.” When clarity disappears ― especially around preventive measures such as vaccines ― conflicting information fills the gap, and trust erodes.
As health system leaders, we’ve seen what happens when distrust takes root. Patients delay screenings, skip preventive care or avoid treatment altogether. These delays can turn manageable conditions into life-threatening emergencies, straining families, finances, communities and the entire health system.
Health care is deeply personal, and at its core is a foundation of trust between patients and providers. When that trust weakens, people hesitate or turn to potentially unreliable sources.
So how do we restore trust?
For patients, your voice matters. Ask questions, share your concerns, and talk about what matters most to you. Your primary care doctor knows your history and can help you find the best options for your family’s health. These conversations aren’t just helpful ― they are essential.
For providers, trust starts with transparency. Stay current on evidence-based research and invite patients into the conversation. Clear, honest communication builds confidence that you have your patients’ goals and best interests at heart.
Let’s work together to make restoring trust a shared priority, because in the end, it isn’t just a value. Trust is a prescription for health.
Dr. Hijinio Carreon is chief medical executive of MercyOne. Dr. Jennifer Olson is MercyOne medical group president.
This article originally appeared on Des Moines Register: Why trust in health care matters now more than ever | Opinion
Reporting by Hijinio Carreon and Jennifer Olson, Guest columnists / Des Moines Register
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