A Verizon outage impacting 15 towers in the Tallahassee area has led to customer frustration and problems with calls, texting and data usage.
A Leon County spokesperson confirmed that they had made contact with the cellular giant, and the company was actively working on restoring service. Outages could continue into Saturday morning.
It was not immediately clear where the non-functioning towers are located, though calls were dropping and mobile internet was non-responsive on a long stretch of Thomasville Road in northeast Tallahassee.”A third party vendor has experienced a fiber cut, which has impacted service for customers in the Tallahassee area,” a Verizon spokesperson told the Democrat in a statement. “Our engineers are engaged with the vendor, who has crews onsite to complete repairs and restore service as quickly as possible”
The company did not answer when service would be restored, but the company’s outage map laid out a timeline.
“Data, voice, text and wireless home internet are limited in this area,” according to the company’s outage map when searching addresses in Tallahassee. The map stated the outages began at 8:51 a.m. Friday and that service was expected to be restored by 5:40 p.m. However, that was later changed to 5:40 a.m. on Saturday.
County Commissioner Brian Welch took to Facebook to alert constituents to the outage. He noted that AT&T customers also appeared to be experiencing outages.
“For those unaware, there’s currently a Verizon cell tower outage in Northeast Tallahassee and Leon County impacting texting, calling, and data.”
By 3 p.m. he said “It appears to slowly be coming back and we’ll keep looking into what happened.”
On Monday, a company spokesperson said the repairs were completed at 10:55 p.m. Friday.
This article originally appeared on Tallahassee Democrat: Tallahassee Verizon outage, cell phone woes could continue into Saturday morning
Reporting by William L. Hatfield, Tallahassee Democrat / Tallahassee Democrat
USA TODAY Network via Reuters Connect
