Whether you’re traveling for business or planning a late-summer getaway, renting a car can be a convenient way to get around. But before you drive off the lot, it’s important to understand the fine print and protect yourself from unexpected fees or misleading offers.
Consumers often assume renting a car is straightforward. However, the process can be complicated by confusing rental terms, expensive add-ons, and misunderstandings about insurance coverage. By planning ahead and reading the terms carefully, you can avoid common pitfalls and enjoy a smooth rental experience.
Know your rental options: Major car rental companies operate at airports and in cities across the country. These businesses offer a wide range of vehicle types and rental packages. In recent years, peer-to-peer car sharing services have gained popularity, allowing consumers to rent directly from other car owners. While these platforms may offer lower prices and added convenience, they can also come with less oversight and fewer protections than traditional rental companies.
Check policies before you rent: No matter where you rent, be sure to read the terms and conditions. Look for important details like:
∎ Driver age requirements: Most rental companies require drivers to be at least 25. Some allow younger drivers, but with added fees.
∎ Mileage limits: Some rentals come with unlimited mileage, while others charge per mile after a certain threshold.
∎ Fuel policies: Understand whether you’re expected to return the vehicle with a full tank or if you’ll be charged for refueling.
∎ Cancellation fees: Know the company’s policy in case your travel plans change.
Be smart about insurance: Rental car companies often try to sell you additional insurance. While this may be a good idea in some cases, you might already be covered. Before you purchase coverage:
∎ Check your personal auto insurance: Many policies extend to rental cars, especially in the U.S.
∎ Contact your credit card provider: Some credit cards offer rental insurance as a benefit if you use the card to pay for the rental.
∎ Review the rental company’s options carefully: If you decide to purchase coverage, understand what’s included and what’s not.
Inspect the vehicle: Before you drive away, inspect the car and take note of any scratches, dents, or damage. Take photos or video with your phone and make sure any damage is recorded in your rental agreement. Do the same when you return the vehicle. This can protect you from being charged for damage you didn’t cause.
Watch for unexpected charges: It’s easy to overlook added fees. Some companies charge extra for: additional drivers, toll transponders or GPS systems, car seats, early or late returns, or one-way returns. Always ask for a breakdown of charges and make sure they match your reservation quote.
Understand airport surcharges: Renting at an airport location is often more expensive. Many airports charge extra fees or taxes that can significantly raise the cost of your rental. If possible, consider renting from a non-airport location nearby.
Use trusted sources: Book directly through the rental company’s official website or app. Be cautious with third-party booking sites, which may not offer clear terms or may tack on hidden fees. If you’re using a peer-to-peer platform, check the company’s policies on insurance, vehicle quality, and customer support.
Know your responsibilities: You are responsible for the vehicle during the rental period. Be sure to:
∎ Obey local traffic laws
∎ Lock the vehicle and keep valuables out of sight
∎ Return the vehicle on time
∎ Keep documentation of your rental and return
Be cautious with car sharing: Car-sharing platforms can be convenient, but they are not regulated the same way as rental car agencies. Read user reviews, research the company’s customer support policies, and understand what to do if the car breaks down or if there’s a dispute.
File complaints if needed: If you encounter issues during your rental experience, try to resolve them directly with the company first. If that doesn’t work, you can file a complaint with the Better Business Bureau at BBB.org/Complaint.
To check a rental company’s track record, visit their BBB Business Profile. Look for a history of complaints, customer reviews, and how the business responds to concerns.
Plan ahead for peace of mind: Taking a few extra minutes to research and prepare before you rent can save you time, money, and frustration. Make sure you understand what you’re agreeing to, and don’t be afraid to ask questions if something isn’t clear.
For more consumer tips and trusted business resources, visit BBB.org.
Jan Diaz is the President/CEO of the Better Business Bureau serving Northern Indiana, which serves 23 counties. Contact the BBB at 800-552-4631 or visit www.bbb.org.
This article originally appeared on South Bend Tribune: Plan ahead before renting a car. BBB offers 11 tips to help you understand the fine print.
Reporting by Jan Diaz / South Bend Tribune
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