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AG Nessel Shares Resources Available to Consumers Following the Change Healthcare (a Unit of UnitedHealth) Cyberattack 

By Attorney General Dana Nessel

LANSING – Michigan Attorney General Dana Nessel is sharing consumer protection reminders and raising awareness about the availability of free credit monitoring and identity theft protection services following Change Healthcare’s February data breach. In April, Nessel joined other attorneys general in sending a letter to UnitedHealth Group, Inc. (PDF) — the nation’s largest health insurer and the parent company of Change Healthcare — urging the corporation to take more meaningful action to better protect providers, pharmacies, and patients harmed by the recent breach. 

Change Healthcare, a unit of UnitedHealth, is the nation’s biggest electronic data clearinghouse. Change Healthcare’s technological infrastructure is used by tens of thousands of providers, pharmacies, and insurers to verify insurance, confirm pre-authorization of procedures or services, exchange insurance claim data, and perform other administrative tasks essential to the delivery of health care.  

This was an unprecedented data breach. The February cyberattack interrupted operations for thousands of doctors’ offices, hospitals, and pharmacies. It also resulted in Americans’ sensitive health and personal data being leaked onto the dark web – a hidden portion of the Internet where cyber criminals buy, sell, and track personal information. The actual number and identity of affected patients are currently unknown. 

Change Healthcare has publicly stated that the data breach could impact up to 1/3 of all Americans. Typically, when there is a data breach impacting Michigan residents, consumers receive an individualized letter or email if their data was impacted. However, Change Healthcare has not yet provided individual notice to consumers.  Given the delay between the data breach and notification to those impacted, AG Nessel is publicizing not just the breach, but also resources, including the offer that Change Healthcare has provided to the public.  

“Healthcare data breaches are a growing concern, putting potentially millions of patients at risk,” Nessel said. “Michiganders who believe they were impacted by the Change Healthcare breach should consider the company’s free credit monitoring and identity theft protection offers. I remain committed to working with attorneys general across the country to protect consumers and ensure those affected have access to the resources they need. My consumer protection team is ready to assist victims of this cyberattack.” 

Change Healthcare is offering ALL Michigan residents who believe they may have been impacted free credit monitoring and identity theft protection services for two years. The dedicated website and call center will not be able to provide individuals details about whether their data was impacted but can guide them through getting set up for the free credit monitoring and identity theft protections.  Since Change Healthcare has not yet provided notice to individuals and the impact is very significant, the safest course of action is for everyone should assume that their information has been involved. 

Consumers should be aware of potential warning signs that someone is using their medical information. The signs include: 

  • A bill from their doctor for services they did not receive;  
  • Errors in their Explanation of Benefits statement like services they never received or prescription medications they do not take;  
  • A call from a debt collector about a medical debt they do not owe;  
  • Medical debt collection notices on their credit report that they do not recognize;  
  • A notice from their health insurance company indicating they have reached their benefit limit; or  
  • Being denied insurance coverage because their medical records show a pre-existing condition they do not have.  

If consumers are concerned that their data may have been impacted but prefer not to use the free resources provided by Change Healthcare, they can also consider freezing their credit. 

A credit freeze prevents creditors—such as banks or lenders—from accessing individual’s credit reports. This will stop identity thieves from taking out new loans or credit cards in consumer’s names because creditors will not approve their loans or credit requests if they cannot first access their credit reports. By law, a credit bureau must allow you to place, temporarily lift, or remove a credit freeze for free. 

When consumers freeze their credit with each bureau, the bureaus will send them a personal identification number. The consumers can then use that PIN to unfreeze their credit if they want to apply for a loan or credit card. Consumers can also use the PIN to freeze their credit again after they have applied for loans or a new credit card. 

Individuals will have to freeze their credit with each bureau: Experian, Equifax and TransUnion. 

Cyberattacks in the healthcare sector have increased in both frequency and severity in recent years. Data breaches involving PHI must be reported to the U.S. Department of Health & Human Services – Office for Civil Rights (hhs.gov) by HIPAA-covered entities. Since the beginning of this year, the portal shows data breaches impacted the PHI of nearly 38 million individuals.  

Joining AG Nessel in sharing these consumer protection resources is a bipartisan group of attorneys general from across the country. 

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